General Declaration

0.1 Please read all policies carefully before using our services, including our Privacy Policy, Terms & Conditions, Company Policy, Legal Policy, and Refund Policy.

0.2 These policies collectively govern your use of our platform, define your rights and obligations, and explain how we handle your data, services, payments, and liabilities.

0.3 By accessing, browsing, or using our services in any manner, you expressly acknowledge that you have read, understood, and agreed to be legally bound by all the terms stated herein.

0.4 If you do not agree with any provision of these policies, you must immediately discontinue the use of our website and services.

1. Privacy Policy

1.1 Collection and Use of Data

1.1.1 We collect your personal, financial, and service-related data strictly for the purpose of providing, processing, managing, and improving our services.

1.1.2 Such data may include documents, identification details, financial records, contact information, and any other information required for execution of services.

1.1.3 Your data is used only to the extent necessary for service fulfillment and internal operational requirements.

1.2 Sharing of Data with Third Parties

1.2.1 In order to deliver services, we may share your data with third-party service providers, professionals, or consultants engaged for specific assignments.

1.2.2 By availing our services, you expressly consent to such sharing of your data for authorized purposes related to service execution.

1.2.3 We do not sell, rent, or trade your personal data for any unauthorized commercial use.

1.2.4 Once your data is shared with third parties, such parties shall be solely responsible for its storage, usage, and compliance with applicable laws and professional standards.

1.2.5 The company shall not be liable for any misuse, unauthorized access, breach, or improper handling of data by such third parties.

1.3 Internal Use of Data

1.3.1 Your data may be accessed, processed, and used by our in-house employees, staff, and authorized personnel for the purpose of service delivery, coordination, and support.

1.3.2 All internal personnel are bound by strict confidentiality obligations and are required to comply with internal data protection policies.

1.3.3 Data access is restricted on a need-to-know basis and is limited to what is necessary for performing assigned duties.

1.4 Data Protection and Security

1.4.1 We implement reasonable administrative, technical, and organizational safeguards to protect your data.

1.4.2 Unauthorized access, misuse, or disclosure of data within the organization is strictly prohibited.

1.4.3 Any violation by staff may result in disciplinary action and legal consequences as per applicable laws.

2. Company Policy – Staff Conduct and Service Scope

• Our staff may collect lead information and contact clients for the purpose of offering and facilitating services provided by the company.
• While staff members and their supervisors may coordinate and assist in service delivery, the individual who provides the service will be your primary point of contact for execution and communication.
• Any service must strictly fall within the officially defined scope of the company’s service portfolio.
• The company shall not be responsible for:
  • Any service provided without proper authorization or knowledge of the company.
  • Any payment received directly by staff without official company approval or documentation.
  • Any service offered beyond the company’s approved scope of services.
  • Any service that is not listed as part of the company’s official offerings.
  • Any illegal, unlawful, or unauthorized activity carried out by any staff member.
• In such cases, the concerned staff member or individual shall be deemed to be acting in their personal capacity, and they alone will be fully responsible and liable for their actions. The company, including its owners, managers, and other employees, shall bear no responsibility or liability for such acts.
• Clients are strictly advised not to engage in or accept any service that:
  • Is not officially approved or documented by the company.
  • Falls outside the company’s service scope.
  • Involves unofficial payments or arrangements.
  • Appears unlawful, unethical, or unauthorized.
• By proceeding with any such unauthorized engagement, the client does so at their own risk, and the company disclaims all liability arising from such interactions.

2.1 Role of Staff and Lead Handling

2.1.1 Our staff members may collect lead information and contact clients for the purpose of offering and facilitating company services.

2.1.2 The staff member or professional who is assigned to your case shall act as your primary point of contact for communication and service execution.

2.2 Scope of Services

2.2.1 All services must strictly fall within the officially defined and approved service portfolio of the company.

2.2.2 Any service outside such scope shall not be considered as a company-authorized service.

2.3 Limitation of Company Responsibility

2.3.1 The company shall not be responsible or liable for any of the following:

1. a) Any service provided without the knowledge, approval, or authorization of the company.
   b) Any payment made directly to staff without official company acknowledgment or documentation.
   c) Any service rendered beyond the company’s defined scope.
   d) Any service not listed in the company’s official service offerings.
   e) Any illegal, unlawful, or unethical activity undertaken by any staff member.

2.4 Personal Capacity of Staff

2.4.1 In cases where staff members act beyond company authorization, they shall be deemed to be acting in their personal capacity.

2.4.2 Such individuals shall be solely responsible and liable for their actions, conduct, and consequences.

2.4.3 The company, its owners, managers, and other employees shall bear no responsibility or liability for such acts.

2.5 Client Obligations

2.5.1 Clients are strictly advised and obligated not to engage in or accept:

1. a) Unauthorized services
   b) Services outside company scope
   c) Unofficial payments or arrangements
   d) Any unlawful or unethical services

2.5.2 Any such engagement shall be entirely at the client’s own risk, and the company disclaims all liability arising from such actions.

3. Official Communication Policy

3.1 Authorized Channels

3.1.1 All communication with the company must be made strictly through the official telephone numbers and email addresses provided on the website.

3.2 Unauthorized Communication

3.2.1 Any communication made through other numbers, email addresses, or platforms shall not be considered as:
a) Sent by the company
b) Received by the company
c) Authorized or valid communication

3.3 Disclaimer

3.3.1 The company shall not be responsible for any loss, misunderstanding, fraud, or consequence arising from reliance on unauthorized communication channels.

4. Refund Policy

4.1 Eligibility

4.1.1 Refunds shall be provided only if the company fails to deliver the agreed service after receiving payment.

4.1.2 Refund may also be granted if the client chooses not to proceed with the service after payment but before any work has commenced.

4.2 Non-Refundable Situations

4.2.1 Refunds shall not be provided in the following cases:

1. a) Where service has already been initiated, partially completed, or fully delivered
   b) Where the client discontinues after commencement of work
   c) Where any application or request is rejected by authorities or third parties
   d) Where dissatisfaction arises due to expectations or outcomes

4.3 No Guarantee of Results

4.3.1 The company does not guarantee any specific results or outcomes.

4.3.2 Any financial loss, tax liability, penalty, damage, or indirect consequence arising from the use of our services shall not be covered or compensated.

4.4 Risk Acknowledgment

4.4.1 By availing services, you expressly acknowledge that you are doing so voluntarily and at your own risk.

4.5 Refund Processing

4.5.1 Approved refunds shall be processed within a reasonable time as per internal procedures.

5. Legal Policy – Limitation of Liability

• The company operates as an integrated service provider and facilitator, acting solely as a bridge between clients and independent professionals such as Chartered Accountants (CA), Company Secretaries (CS), valuers, and other service providers. We do not independently verify, audit, or authenticate the accuracy, completeness, or legality of any data, documents, reports, or certifications exchanged between parties.
• All information, data, and documents provided by the client are accepted on an “as-is” basis. The company shall not be responsible for any fraud, misrepresentation, omission, or inaccurate information submitted by the client, user, or any third party. Clients are solely responsible for ensuring that all information shared is true, complete, and lawful.
• Similarly, any reports, certificates, opinions, or documents prepared and issued by professionals are their independent work product. The respective professional shall be solely responsible for the correctness, authenticity, validity, and compliance of such documents with applicable laws and professional standards.
• The company does not guarantee or warrant:
  • The accuracy, reliability, or completeness of any document, report, or certification.
  • The outcomes, approvals, or decisions of any authority or third party.
  • The professional judgment, advice, or conclusions provided by any engaged professional.
• The company merely facilitates the forwarding and exchange of data/information, including:
  • Client to Professional (e.g., documents, financial data, records, instructions)
  • Professional to Client (e.g., reports, certificates, filings, opinions)
• Both the client and the professional are independently and solely responsible for:
  • Verifying and cross-checking all data, documents, and communications through independent sources before reliance or use.
  • Ensuring compliance with all applicable legal, regulatory, and professional obligations.
  • Maintaining confidentiality, integrity, and lawful use of shared information.
• Professionals engaged through or connected with the platform are expected to follow their respective professional standards, ethical codes, and legal requirements. The company does not supervise or control their independent professional conduct and shall not be liable for any negligence, error, omission, or misconduct on their part.
• The company shall not be held liable for any loss, damage, claim, penalty, or legal consequence arising from:
  • Fraud, error, or misleading representation by the client, professional, or any third party.
  • Use or reliance on any document, report, or certification.
  • Unauthorized, incorrect, or incomplete data shared by any party.
  • Any act or omission of professionals or clients acting in their independent capacity.
• By using our services, you acknowledge that the company’s role is limited to that of a facilitator/intermediary, and that all legal, ethical, and professional responsibilities remain with the respective client and professional involved in the transaction.

5.1 Nature of Role

5.1.1 The company acts solely as an intermediary and facilitator between clients and independent professionals.

5.1.2 We do not verify, audit, or authenticate any documents, reports, or certifications.

5.2 Client Responsibility

5.2.1 All data and documents submitted by the client are accepted on an “as-is” basis.

5.2.2 The client shall be solely responsible for accuracy, legality, and completeness.

5.3 Professional Responsibility

5.3.1 Professionals independently prepare and issue reports, certificates, and opinions.

5.3.2 They are solely responsible for correctness, authenticity, and compliance.

5.4 No Warranty

5.4.1 The company does not guarantee:

1. a) Accuracy or completeness of documents
   b) Approval or acceptance by authorities
   c) Professional advice or judgment

5.5 Data Flow Facilitation

5.5.1 The company only facilitates exchange of information:

1. a) Client to Professional
   b) Professional to Client

5.6 Independent Verification

5.6.1 Both parties must independently verify all information before reliance.

5.7 Limitation of Liability

5.7.1 The company shall not be liable for:

1. a) Fraud or misrepresentation
   b) Errors or omissions
   c) Use or reliance on documents
   d) Acts of third parties

5.8 Acknowledgment

5.8.1 You acknowledge that all legal and professional responsibility lies with the respective client and professional.

6. Terms & Conditions

6.1 Acceptance of Terms

6.1.1 Use of services constitutes acceptance of all policies and conditions.

6.2 Nature of Platform

6.2.1 The company operates as a service facilitator platform.

6.3 Responsibility

6.3.1 The service provider and the client shall be solely responsible for execution, communication, and outcomes.

6.3.2 The company owner, management, and unrelated staff shall not be held responsible.

6.4 No Guarantee

6.4.1 The company does not guarantee results, timelines, or accuracy.

6.5 Limitation of Liability

6.5.1 The company shall not be liable for:

1. a) Financial losses
   b) Tax liabilities
   c) Penalties
   d) Business losses
   e) Delays or rejections
   f) Staff misconduct beyond scope

6.6 Unauthorized Services

6.6.1 Any unauthorized service or direct dealing shall be considered a personal arrangement.

6.6.2 The company shall have no liability in such cases.

6.7 Prohibited Conduct

6.7.1 Users must not engage in illegal, unethical, or unauthorized services.

6.8 Verification Obligation

6.8.1 Users must independently verify all information and documents before reliance.

6.9 Company Rights

6.9.1 The company reserves the right to modify services, update policies, or refuse service without prior notice.

6.10 Final Clause

6.10.1 By using our services, you acknowledge that the company acts only as a facilitator, and the primary responsibility rests with the service provider and the client.